Hi {{ $userName }},

Thank you for submitting your documents for identity verification. After careful review, we're unable to approve your submission for {{ $stepTitle }} at this time.

Please open the YapeimGold app, review the reason above, and resubmit your documents so we can continue verifying your identity.

If you believe this was a mistake or need help preparing your documents, please contact our support team — we're happy to assist.

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